Frequently Asked Questions
Everything you need to know about your JessaKae order
How do I determine the right size for me?
We provide a detailed size chart on each product page. Since JessaKae designs range from structured bodices to flowy silhouettes, we recommend measuring your bust and waist to ensure the most accurate fit.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
When will my order ship?
Standard orders typically process within 2-4 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your package's progress.
Do you offer international shipping?
Yes, JessaKae ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my JessaKae dresses?
To preserve the delicate fabrics and intricate details, we recommend hand washing in cold water or using a gentle dry cleaning service. Always hang to dry and avoid high-heat ironing.
Can I modify or cancel my order after it is placed?
Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact our support team immediately if you need to update your shipping address.